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How Omni Chats relates to Webchat/IG/FB/WhatsApp Bots

Omni Chats is the inbox. Bots and channel integrations bring conversations in; your team uses Omni Chats to read, reply, and manage AI assistance.

Connections at a glance

Webchat Bots

Webchat Bots create the website chat entry point. Visitor conversations appear in Omni Chats for follow-up and handoff.

Open Webchat Bots docs

IG Bot

Connects Instagram messaging so IG DMs appear in Omni Chats.

Open IG Bot docs

FB Bot

Connects Facebook Page messaging so Messenger conversations appear in Omni Chats.

Open FB Bot docs

WA Bot

Connects WhatsApp Business so WhatsApp conversations appear in Omni Chats.

Open WA Bot docs

A simple mental model

  1. Bots and integrations connect channels and bring messages into AI Bucket.
  2. Omni Chats is where operators work: triage, reply, and manage AI assistance.
  3. Policies (like the 24-hour window) affect when and how you can reply on each channel.