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Overview

Omni Chats is the unified inbox in AI Bucket. It brings conversations from supported channels into one place so you can read, reply, and manage AI assistance.

What you can do

  • View conversations from multiple channels in one list.
  • Search, filter, pin, and manage unread conversations.
  • Reply manually or let AI help—pause or resume AI per conversation when needed.

Recommended workflow

  1. Start from Unread and respond to high-priority conversations first.
  2. Use filters (channel/bot/unread) to focus on a segment.
  3. Pin important conversations and pause AI when a human takeover is required.

Notes

Omni Chats reflects the status of connected channels. If messages are missing or delayed, verify the integration settings and check connectivity.