Omni Chats
A unified inbox for conversations across channels (Facebook / Instagram / WhatsApp).
Start here
Open "Overview"All pages
Overview
What Omni Chats is and how to use it day-to-day.
Getting started
Connect channels, filter conversations, and start replying.
How it relates to other apps
How Omni Chats connects to Webchat Bots and channel bots (IG/FB/WhatsApp).
AI pause & resume
Auto-pause after human replies, manual pause hours, and resuming anytime.
24-hour customer service window
How the 24-hour messaging window affects replies on IG/FB/WhatsApp.