Overview
AI Knowledge helps you store reusable information as a set of knowledge entries, each containing multiple notes you can write in markdown.
When to use AI Knowledge
- Save recurring project context, policies, playbooks, and checklists.
- Keep meeting notes and decisions searchable and up to date.
- Maintain structured notes per topic (one entry, many notes).
- Use as the knowledge base for AI Customer Service AI Bots (Instagram / WhatsApp / Facebook / Webchat).
Key concepts
Knowledge entry
A container with a title and a set of notes. You create and open entries from the list page.
Notes
Each entry can contain multiple notes (title + markdown content). Notes are searchable within an entry.
Tokens
A rough size indicator for the entry. More notes/content generally means more tokens.
Last updated
Shows when the entry (or a note) was last modified, so you can see what’s fresh.