Overview
Facebook Bots lets you connect a Facebook Page and handle Page messages with AI. You configure a Page access token, attach AI Knowledge Base entries, and receive messages via Meta webhooks so conversations can be managed in Omni-Chats.
What you can do
- Create/update/delete Facebook bots by providing page_id and access_token.
- Set a system prompt to control tone, format, and handoff rules.
- Attach AI Knowledge Base entries (knowledge_ids) so answers are grounded in your content.
How it works (high level)
- You configure a Meta app webhook to forward Facebook Page messaging events to AI Bucket.
- AI Bucket verifies the webhook (verify token) and stores incoming messages as conversations.
- AI responses can be sent back to Facebook using the Page access token you provide.
- Your team can monitor and take over in Omni-Chats when needed.
Message flow (visual)
Customer
Sends a message to your Facebook Page.
Delivers messages + webhook events.
AI Bucket
Receives webhooks, replies with AI, and shows conversations in Omni-Chats.
How it relates to other apps
AI Knowledge Base
Attach AI Knowledge Base entries (knowledge_ids) when creating or updating a Facebook bot. This content becomes the bot’s main knowledge source—store FAQs, policies, SOPs, and product info there.
Contacts
When a customer messages your Facebook Page (handled via AI customer support), the system can automatically create or update a Contact record so you can follow up and identify them across channels.
Omni-Chats
All Facebook Page conversations appear in Omni-Chats. Your team can read messages, follow up, and take over manually when needed.